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TermsPrivacyCookies

    Cookie Policy

    Last Updated: January 2, 2026

    1. What Are Cookies?

    Cookies are small text files placed on your device (computer, smartphone, tablet) when you visit websites. They are widely used to make websites work more efficiently, provide a better user experience, and provide information to website owners.

    Cookies contain information that is transferred to your device's hard drive. They typically include a unique identifier, the website name, some numbers and letters, and an expiration date. Cookies cannot harm your device, access other files on your device, or spread viruses.

    Cookie Example:

    When you log into The Concept Store, we set a cookie called "auth_session" that remembers you're logged in as you navigate between pages. Without this cookie, you would need to log in again every time you click a link. This cookie expires after 30 days or when you log out, whichever comes first.

    2. Types of Cookies We Use

    2.1 Necessary Cookies (Always Active)

    These cookies are essential for the platform to function. They cannot be disabled without severely impacting your ability to use The Concept Store.

    Cookie NamePurposeDuration
    auth_sessionMaintains your login session30 days
    csrf_tokenProtects against cross-site request forgery attacksSession
    cookie_consentRemembers your cookie preferences1 year
    load_balancerRoutes requests to appropriate serversSession

    2.2 Functional Cookies (Optional)

    These cookies enable enhanced functionality and personalization based on your actions and preferences.

    Cookie NamePurposeDuration
    preferred_languageRemembers your language preference1 year
    dashboard_layoutSaves your dashboard customizations6 months
    filter_preferencesRemembers your search and filter settings3 months
    video_qualitySaves your video playback quality preference3 months

    2.3 Analytics Cookies (Optional)

    These cookies help us understand how visitors use our platform, allowing us to improve the user experience and platform performance.

    Cookie NamePurposeDuration
    _gaGoogle Analytics - distinguishes users2 years
    _gidGoogle Analytics - distinguishes users24 hours
    _gatGoogle Analytics - throttles request rate1 minute
    analytics_sessionTracks user journey and behavior patterns30 minutes
    heatmap_sessionRecords click and scroll patterns30 minutes

    2.4 Marketing Cookies (Optional)

    These cookies track your browsing activity to deliver personalized advertising and measure campaign effectiveness.

    Cookie NamePurposeDuration
    _fbpFacebook Pixel - tracks conversions3 months
    _gcl_auGoogle Ads - stores conversion data3 months
    li_sugrLinkedIn - browser identification3 months
    retargeting_pixelShows relevant ads on other websites60 days

    3. Third-Party Cookies

    In addition to our own cookies, we use cookies from trusted third-party service providers:

    3.1 Analytics Providers

    • Google Analytics: Tracks website usage statistics and traffic sources. Privacy policy: Google Privacy Policy
    • Hotjar: Records user sessions and generates heatmaps. Privacy policy: Hotjar Privacy Policy

    3.2 Marketing Platforms

    • Facebook: Tracks conversions and enables retargeting campaigns
    • Google Ads: Measures advertising effectiveness and remarketing
    • LinkedIn: B2B advertising and professional network integration

    3.3 Support Services

    • Intercom: Live chat and customer support functionality
    • Zendesk: Ticket management and help center integration

    We carefully vet all third-party providers and require them to comply with applicable privacy laws. You can learn more about their data practices by reviewing their respective privacy policies.

    4. Managing Your Cookie Preferences

    4.1 Our Cookie Banner

    When you first visit The Concept Store, you'll see a cookie banner allowing you to:

    • Accept All: Enable all cookie categories for the best experience
    • Necessary Only: Use only essential cookies required for platform functionality
    • Manage Preferences: Customize which cookie categories you want to enable

    You can change your preferences at any time by clicking the "Cookie Settings" link in the footer of any page.

    4.2 Browser Settings

    Most web browsers allow you to control cookies through settings. You can usually find these in the "Preferences" or "Settings" menu. Here are links to cookie settings for popular browsers:

    • Google Chrome
    • Mozilla Firefox
    • Safari
    • Microsoft Edge

    4.3 Do Not Track Signals

    Some browsers include a "Do Not Track" (DNT) feature that signals websites you don't want to be tracked. Currently, there is no industry standard for responding to DNT signals. We honor your cookie preferences set through our cookie banner regardless of browser DNT settings.

    4.4 Opt-Out Tools

    You can opt out of specific tracking technologies:

    • Google Analytics: Google Analytics Opt-out Browser Add-on
    • Interest-Based Ads: Digital Advertising Alliance Opt-Out
    • Mobile Advertising: iOS: Settings → Privacy → Advertising → Limit Ad Tracking; Android: Settings → Google → Ads → Opt out of Ads Personalization

    Impact of Disabling Cookies:

    Blocking or deleting cookies may impact platform functionality. You may not be able to access certain features, your preferences may not be saved, and you may need to log in more frequently. Necessary cookies cannot be disabled without preventing platform use.

    5. Similar Technologies

    In addition to cookies, we use other tracking technologies with similar functionality:

    5.1 Local Storage

    HTML5 local storage allows websites to store larger amounts of data on your device. We use local storage to cache static assets, improve load times, and enable offline functionality. Local storage persists until explicitly cleared through browser settings.

    5.2 Session Storage

    Session storage temporarily stores data for the duration of your browsing session. This data is automatically deleted when you close your browser. We use session storage for temporary form data and navigation state.

    5.3 Web Beacons (Pixels)

    Web beacons are tiny graphics (often 1x1 pixels) embedded in web pages and emails. We use them to:

    • Track email open rates and engagement
    • Measure effectiveness of marketing campaigns
    • Count page visits and understand navigation patterns
    • Verify system and server integrity

    5.4 Device Fingerprinting

    We collect information about your device configuration (screen size, installed fonts, browser plugins) to detect fraudulent activity and protect account security. This information is used for security purposes only and is not shared with third parties.

    6. Updates to This Policy

    We may update this Cookie Policy to reflect changes in our cookie usage, technology, or legal requirements. When we make material changes, we will notify you by:

    • Updating the "Last Updated" date at the top of this policy
    • Displaying a notice on the platform
    • Requesting renewed consent through our cookie banner (for significant changes)

    We encourage you to review this policy periodically to stay informed about our use of cookies.

    7. Contact Us

    If you have questions about our use of cookies or this Cookie Policy, please contact us:

    The Concept Store Privacy Team

    Email: privacy@theconceptstore.com

    Subject Line: "Cookie Policy Inquiry"

    Address: [Your Business Address]